Frequently Asked Questions.
Your questions. Our answers.
What is molecular gastronomy?
Molecular gastronomy is the fusion of simple science and classical cooking techniques to create food that’s both tastier and more exciting. Learn more here.
Is molecular gastronomy safe?
Absolutely. All our ingredients have been approved by the FDA, CFIA, and other food-safety organizations around the world. Plus virtually every molecular gastronomy ingredient has a natural source, like seaweed. You can read about where each ingredient comes from on its respective page.
What is your return policy?
If you’re not happy with your purchase, we’ll replace it or give you your money back. In most cases, we won’t even ask you to ship what you bought back to us. We’re confident you’re going to love our products as much as we do.
Can I send your products as a gift?
How much does shipping cost?
We’ve negotiated low shipping rates for our customers. These costs are automatically calculated at the checkout page. You can see them there before placing your order.
Are your products Kosher?
Our products have no animal ingredients but have not been certified.
What currency are prices in?
We’re proudly Canadian, which means all of our prices are in Canadian dollars.
How can I pay? Is it secure?
Do I have to pay customs fees?
If you’re ordering from outside Canada, you may have to pay additional fees and taxes. We have no control over duties and they are not included in the listed price at checkout. We suggest that you contact your country’s customs office for more information because policies vary widely from country to country.
Do you have a retail store location?
We’re an online-only store. However, our payment process is extremely secure and we never store your credit card details.
Can I buy in wholesale quantities?
We’re happy to offer wholesale options for customers intending to purchase over $500 of our ingredients. Please contact us with your request directly.
Are your products gluten free? Vegetarian? Awesome?
They are all of those, yes!
How long does shipping take?
Shipping usually takes a few days for parcels sent to Canada and the USA. More precise estimates, including those for other areas, are available at the checkout page. For customers in a rush, we’re able to offer express shipping.
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★ Spicy salmon handroll with soy sauce foam.
Made with Bubblo.